Should Destinations Prioritize Retaining Repeat Visitors or Acquiring New Ones?

Should Destinations Prioritize Retaining Repeat Visitors or Acquiring New Ones?

May 2026
25 min read
Seth Borko
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Skift Take

Most DMO budgets lean heavily toward attracting first-time visitors. But this growth model is under strain — it may be time to change the equation and ask what a smarter allocation would look like.